Our Guarantee

We Guarantee Your Satisfaction

If you are not completely satisfied with your purchase, please write to us within 30 days. Include your day telephone number and the order number on your packing slip. We'll be happy to provide you with return authorization. If it's due to a manufacturing defect or our mistake, we'll pay for the return shipment.

All we ask is that you:

Request returns within 30 days of purchase

Return merchandise in resalable condition

The Catalog Sales Department
85 N International Dr
Mooseheart, Illinois 60539-1171
Phone: 630-966-2250
Fax: 630-859-3505
E-Mail: CatalogSales@Mooseintl.org


Should it become necessary to return any merchandise, wrap or pack merchandise carefully to prevent breakage en route, and include a letter of explanation regarding adjustements. Packages should be sent via insured Parcel Post, Registered Mail, or United Parcel Service.

Canadian orders are subject to whatever taxes and/or duty is imposed by Candian Customs authorities. In some cases it will be more economical and convenient for a Candaian Lodge, Legion, Chapter or Member to receive shipments through an established broker.